I really hope you love your orders.
If you do wish to make a return for any reason, here is what you need to know:
Items must be returned within 14 working days of receiving your order.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
To begin a return, please email me at Lovedbychi@web.de with your order number and reason for return.
For refunds, the customer is responsible for the cost of shipping the item back to me.
Refunds will be processed back to the original payment method. I will process returns within 2-3 days of receiving the item(s) and refunds may take up to 10 business days to complete, depending on your bank.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. No exchange or refund on lingerie items.
If you would like to exchange your item please email me at Lovedbychi@web.de.
You can exchange your item for any other item (permitted it’s in stock) and I will send the exchange back to you at no extra charge.
I'm unable to accept returns beyond the 14 days of your receipt and anything sent to me after 14 days may be returned to you.