FAQ


Vintage pieces

All vintage and second hand items are curated by me. These items will likely have imperfections due to their pre loved wear. The colors of items may vary from the product image.

I do my best to include flaws, details, and color variations in each vintage product's description and measurements. 
Please read the item descriptions carefully upon placing your order.

The vintage finds are one-of-a kind pieces. Only one of each items is available. 

Please email me at lovedbychi@web.de or text me on instagram if you need additional information on sizing, details, flaws, or color of products.


Shipping

All items are shipped from Germany via DHL. 

Once an item has been shipped, Lovedbychi is not responsible if the item is lost, stolen, or damaged in transit. I recommend to select the trackable option during checkout for extra security on delivery.

All orders are shipped within 3-7 business days date of purchase. 

International packages normally arrive within 7-10 days of shipment date. In a few cases, international delivery can take up to 30 days.

All shipping costs are calculated based on each garment's destination and weight. 

Shipping cost within Germany: 4 – 6 Euro

Shipping cost within EU: 9 – 16 Euro

Rest of the world: 16 – 45 Euro


Return

Items must be returned within 14 days of receiving your order.

Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

To begin a return, please email me at Lovedbychi@web.de with your order number and reason for return.

For refunds, the customer is responsible for the cost of shipping the item back to me. 

Refunds will be processed back to the original payment method. I will process returns within 2-3 days of receiving the item(s) and refunds may take up to 10 business days to complete, depending on your bank.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. No exchange or refund on lingerie items. 

If you would like to exchange your item please email me at Lovedbychi@web.de.

You can exchange your item for any other item (permitted it’s in stock) and I will send the exchange back to you at no extra charge.

I'm unable to accept returns beyond the 14 days of your receipt and anything sent to me after 14 days may be returned to you.

For any other queries please email Lovedbychi@web.de for assistance.


Sizing

As some pieces come from different eras and parts of the world, sizing can substantially differ. Please make sure to read each individual item description for suggested garment sizing. I usually wear a size s. My height is 163 cm.